INFO

FAQ

For more info, please see our FAQ below or contact us at info@saintavia.com.

We know that mistakes are unavoidable - we’ve all been there.

Write to us within 1 hour of your purchase, and we'll see what we can do. After this time, unfortunately we are unable to amend the order, such as changing size, or adding products. If your order hasn’t been dispatched, we're still able to amend any personal details, such as your shipping address.

Please see our Terms & Conditions or contact our Customer Care team here.
We know you can't wait to see your new pieces so we aim to process your orders ASAP. We do house some ready stock to ‘instantly’ satisfy your gratification, but for some pieces, they will have to be made to order.

For ready stock items, we aim to process and ship them within 2 business days from purchase.

For non-stock pieces, they will have to be handcrafted by our skilled craftsmen (yes, they’re humans), so please allow time for production. Production time is approximately 10-20 business days (urgh, we know and we strive to shorten them, pinky promise). Once handcrafted, orders are dispatched within 2 business days.
We offer the following payment methods:

1. Credit and debit cards: We accept Visa, Mastercard and AMEX through Stripe and HitPay;

2. Manual transfer: ‘PayNow’ is available for Singapore customers (payments are to be made within 24 hours of purchase);

3. Grab PayLater: Buy Now Pay Later (BNPL) through 4 interest-free instalments (limited to SGD 5000) is available for Singapore customers;

4. Atome: BNPL with flexible payment options is available for customers with an Atome account (refer to Atome for more details);

5. ShopeePay: A digital wallet provided by Shopee;

6. Gift cards: Enter the code at checkout and redeem the value of the gift card. Only 1 gift card per transaction. Any balance owed is to be paid with a credit or debit card or PayNow.

All payments will be processed in SGD.
Unfortunately, we are all for monogamy, so only one coupon code is allowed. If you're lucky to have obtained more than one code, choose it wisely!
Our packaging is an art by itself. Trust us.

Each piece of jewelry comes beautifully packaged in our very own box when shipped. If the gift is a surprise, we are happy to make sure no branding appears on the shipment so it remains hushed, up until the last minute - just let us know!
We do restock essential pieces or can make them to order. However, seasonal pieces or special collections are usually archived once they are sold out so make sure that you snatch them up before they're gone!

Orders

For Singapore orders: Free standard shipping (1-3 business days) with Ninja Van or SingPost.

For International orders: Free standard shipping (5-15 business days) with Qxpress for orders over SGD 250 or SGD 10 for orders less than SGD 250 and express shipping (3-5 business days) with FedEx, at an additional cost.

You can learn more about our shipping options, including any shipping fees here.
We hate paying for shipping just as much as you do, so shipping to Singapore and all international orders above SGD 250 are on us. Yes, it’s free!

For international orders below SGD 250, standard shipping is SGD 10 for all locations.

For international express shipping, costs range from SGD 35-50, depending on location. You can view the shipping cost during the checkout process before finalising your order.
Our pieces, much like you, love to globetrot, but they'll only jet off if you or your recipient's place of domicile falls within the reach of our trusted courier parter.

We deliver to the below regions:

Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Indonesia, Ireland, Italy, Japan, Malaysia, Monaco, Netherlands, New Zealand, Norway, Philippines, Portugal, Qatar, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, and Vietnam.

To see if your location is on our map, simply enter your address during checkout, and our system will let you know if we can reach you. Please keep in mind that international shipments may be subject to customs duties or taxes imposed by your country's regulations.

Don’t hate the player, hate the game - we're just bearers of the news.
Once your order has been dispatched, you will receive a shipping confirmation outlining your order information, delivery details and consignment reference which you can use to track your order.

Track it, we know you've done it before!
If you need to make changes to your shipping address, please contact us as soon as possible (ideally within 1 hour of your purchase).

If your order hasn’t been dispatched, we are still able to amend your shipping address. Otherwise, someone else is going to get a nice surprise.
Customs duty and tax are not included in our product prices, however are calculated and payable at checkout. Duties and taxes are respective to your order value and destination country. We are not responsible for additional unforeseeable duties and tax charges that may occur upon arrival at your destination country.
Yes, due to the high value of our orders, our delivery services require signature upon delivery.

We want you to get decked up as much as you do!
For SingPost shipments, your order will be taken to your local SingPost outlet and may be collected with photographic identification. Babes, we only hope your face looks like your photo ID!

For our other couriers, 2 re-delivery attempts will be made before your shipment will be taken to the local depot. If this occurs, you may arrange another delivery attempt or contact them directly for other options.

For peace of mind, ensure that you or someone you trust are available to receive your delivery.
In most cases, the parcel has been delivered and signed for by another person.

Please check with your reception, concierge, office, neighbours or your sister's bedroom before contacting our Customer Care Team here.
Oh no, we hate when that happens! If your package is lost or arrives damaged, contact our Customer Care team here. Our CSI girlies will be on the case. In the meantime, we'll work to replace your pieces and probably burn some sage to ensure that it reaches you perfectly the next time.

Shipping

Our pieces are carefully handcrafted by skilled goldsmiths using a combination of traditional techniques and modern technology. This adds a unique touch and attention to detail that sets our jewelry apart.

Similar to the 12-step program, each piece undergoes a detailed step by step process from paper design to the final finish.
Yes, we do offer custom design services! We love creating unique pieces and connecting with you. Feel free to get in touch with us to start creating!
We are committed to ethical sourcing practices. We prioritise working with Responsible Jewellery Council accredited suppliers who adhere to responsible sourcing standards, and we strive to ensure that the materials used in our pieces are obtained responsibly or otherwise in accordance with the Kimberley Process Certification Scheme.

Ethical sourcing also entails responsible material management to minimise waste. As gold is infinitely recyclable, we have launched a Recycling Initiative to recycle gold and/ or upcycle our pieces. With this, we aim to reduce post-consumer waste and promote a circular economy where we encourage consumers to make sustainable choices.
The production time varies depending on the complexity of the design and the availability of materials. On average, it takes approximately 10-20 business days from the placement of an order to the completion of a piece.
Just like how we select our men, we have rigorous quality control processes at every stage of production. Each piece is carefully inspected for craftsmanship, gemstone quality, and overall finish to ensure that it meets our high standards.
We are very much into minimising our environmental footprint - read our sustainability aims and practices here or participate in our Recycling Initiative. While we're not fully sustainable yet, we are continuously exploring ways to incorporate eco-friendly and ethical practices into our production processes.

Ultimately, sustainability is a collective effort. You too, can make a positive impact by choosing our piece(s) and engaging in our initiatives.
Our offerings are based on our current collections, and some pieces might be available in a different gold colour or gemstone variation.

Please contact us to inquire about specific customisation options. We are always happy to help!

Production

We always aim to make sure you love our products, but if you do need to return an order, we're happy to help.

You may return your purchases within 10 business days (for local orders) and 30 business days (for international orders) from the date of delivery. Return piece(s) must be purchased directly from us through our official website or Instagram page. All successful returns are processed in store credits, and you will be notified via the email provided.

The following are not eligible for returns:

1. Earrings (unless received defective or damaged);

2. Customised/ special request piece(s) (unless received defective or damaged);

3. Piece(s) on sale;

4. Piece(s) purchased from our pop-up events;

5. Orders made using promotional codes (except first order & birthday discounts) or store credits;

6. Original shipping fees (if any).

All eligible pieces must be returned in their original condition, without any signs of wear and damage, and with all original packaging (boxes and pouch) intact. Before returning, ensure that the piece(s) are securely packaged as we are not responsible for lost or damaged items during the return transit. We reserve the right to reject a return if it does not comply with our return policy.

For more information please see our Terms & Conditions or our Shipping & Returns.
Please contact us at info@saintavia.com. We'll guide you through the process and provide you with a return shipping label and instructions on returning the piece(s).
Return shipping will be on us if the return is due to defect, damage or an incorrect item. For any other reasons, return shipping will be at your expense.

For Singapore returns, the cost of postage is SGD 5. You may also drop the piece(s) off to us if we are holding any physical pop-up events during the return period.

For international returns, the cost of postage is SGD 15-20, depending on location. Please keep in mind that any applicable customs duties or taxes will be your responsibility.

Please contact us at info@saintavia.com to initiate the return process to obtain a return shipping label.
Ouch, we felt that - we triple-check every piece before dispatch to ensure that your order arrives perfectly!

Pieces, if deemed to be a manufacturing fault and are within our manufacturer's warranty, can either be replaced or returned for a store credit.

Please contact us at info@saintavia.com to initiate the return process to obtain a return shipping label and ensure that the piece(s) are securely packaged.
Once we have received and inspected the returned piece(s), we will process your credit refund or replacement within 3 business days. Refunds will be processed in the form of a store credit and can be used for a period of 1 year.

For orders purchased via Grab PayLater, Grab PayLater will adjust the remaining balance and any payments already made will be refunded back to the original payment method.

For orders purchased using a gift card, we'll issue a new gift card to you via email.

Returns

Yes, you can definitely wear your jewelry everyday. Solid gold is pretty resistant to oxidation and discolouration; they are suitable for most activities including light water exposure and exercise. However, be aware of all contact with your jewelry as delicate pieces can be caught on clothing, bags or nasty fingers without being noticed.

Our pieces are destined to live a long life if they are carefully worn and taken care of.
We recommend removing your jewellery prior to sleeping, submerging in water, heavy exercise or fights (no judgements) to prevent significant wear and tear or potential loss #priorities.
Limit the contact your piece has with perfumes, creams, and makeup as these substances can accelerate the tarnishing process and congest any links or settings in your jewellery.

Also, just like how you would avoid toxic people, avoid contact with harsh chemicals which can be found in swimming pools, hot tubs and household cleaning supplies. The alloyed metals mixed in the gold and your wallet are susceptible to damage and corrosion.
Your jewelry should be stored individually in a dry, cool place and in its original packaging or jewelry pouch to prevent it from being scratched, tangled or tarnished.
Absolutely! Tarnishing may occur to 14k solid gold, but can be easily removed with a polishing cloth. Gently clean and polish your jewelry with a soft, microfiber cloth to maintain lustre. The polishing cloth will remove a thin layer of metal on top, revealing the shade of gold underneath. Use only when tarnishing occurs and do not use the polishing cloth on gemstones!

For a deeper clean, you can use a soft brush and clean jewelry with a mild soap and water solution.
Yes, every saint àvia original comes with a 6-month voluntary manufacturer’s warranty from the date of purchase. Any repairs or modifications made to the piece that are not performed by us will void the voluntary warranty.

This warranty only covers any manufacturing defects or craftsmanship issues. Damage caused by wear and tear or (un)intentional force is not covered under warranty. We hate to break it to you (pun intended), you’ll probably need therapy for that one.

If your piece is deemed that this is the case, a repair fee will be incurred.

For more information, please see our Terms & Conditions or contact our Customer Care Team here.
We operate repair services and in most cases can repair jewelry to its original condition. If your piece requires repair or maintenance, please contact us with the original order number and email address used for the order.

If not covered under warranty, an estimated cost for repair will be provided and confirmed upon physical assessment. Our Customer Care Team will guide you through the necessary steps. Girl, we got you!

God forbids, if the item is unsalvageable, we may offer to buy it back from you based on a percentage of the current gold price and weight.

You can find more information in our Terms & Conditions or contact our Customer Care Team here.
Solid gold and diamonds are relatively low-maintenance, however, certain gemstones have specific care needs. Refer to our care instructions below for any gemstone-specific recommendations.

Diamonds

Whilst diamonds are durable gemstones which can resist scratching (except by other diamonds) and maintain their brilliance over time, they aren’t indestructible.

It’s important to wear your diamond jewellery carefully as it can be chipped by strong force, become loose in a weakened setting, or be damaged by contact with other diamonds.

Store your diamond jewellery individually in their original packaging in a dry, cool place. You can clean your diamond jewellery by wiping it with a lint-free cloth or with warm water, mild soap and a soft toothbrush.

Opals and Coloured Gemstones

Opals and coloured gemstones are not invulnerable to damage from everyday wear. Compared to diamonds, they require significantly more care as they are softer and more delicate in nature. Always handle opals and coloured gemstones with care as knocking against hard surfaces can cause scratches and cracks, or (smaller) prongs to move, which may result in gemstone loss. We recommend removing them for bathing, swimming or rigorous activities to maintain their glow and lustre.

Gently wipe our opals and coloured gemstones with a damp cloth and mild soap. Please avoid heat, bleach, chemicals, cleaners as these can damage the stone, and the use of an ultrasonic cleaner, as the intense vibrations may cause cracking.
Who doesn't like a good clean? We offer a lifetime of free professional cleaning service (once a year for each piece) to refresh all your saint àvia originals. Please see our Terms & Conditions or contact our Customer Care Team here.

Also, stay tune to our website or instagram page for updates on our latest jewelry collections and services!

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