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FAQ

For more info, please see our FAQ below or contact us at info@saintavia.com.

  • We know that mistakes are unavoidable - we’ve all been there.

     

    Write to us within 1 hour of your purchase, and we'll see what we can do. After this time, unfortunately we are unable to amend the order, such as changing size, or adding products. If your order hasn’t been dispatched, we're still able to amend any personal details, such as your shipping address.

     

    Please see our Terms & Conditions or contact our Customer Care team here.

  • We know you can't wait to see your new pieces so we aim to process your orders ASAP. We do house some ready stock to ‘instantly’ satisfy your gratification, but for some pieces, they will have to be made to order.

     

    For ready stock items, we aim to process and ship them within 2 business days from purchase.

     

    For non-stock pieces, they will have to be handcrafted by our skilled craftsmen (yes, they’re humans), so please allow time for production. Production time is approximately 10-20 business days (urgh, we know and we strive to shorten them, pinky promise). Once handcrafted, orders are dispatched within 2 business days.

  • We offer the following payment methods:

    1. Credit and debit cards: We accept Visa, Mastercard and AMEX through Stripe and HitPay;

    2. Manual transfer: ‘PayNow’ is available for Singapore customers (payments are to be made within 24 hours of purchase);

    3. Grab PayLater: Buy Now Pay Later (BNPL) through 4 interest-free instalments (limited to SGD 5000) is available for Singapore customers;

    4. Gift cards: Enter the code at checkout and redeem the value of the gift card. Only 1 gift card per transaction. Any balance owed is to be paid with a credit or debit card or PayNow.

    All payments will be processed in SGD.

  • Unfortunately, we are all for monogamy, so only one coupon code is allowed. If you're lucky to have obtained more than one code, choose it wisely! 

  • Our packaging is an art by itself. Trust us.

     

    Each piece of jewelry comes beautifully packaged in our very own box when shipped. If the gift is a surprise, we are happy to make sure no branding appears on the shipment so it remains hushed, up until the last minute - just let us know! 

  • We do restock essential pieces or can make them to order. However, seasonal pieces or special collections are usually archived once they are sold out so make sure that you snatch them up before they're gone! 

Orders