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TERMS & CONDITIONS

Welcome to saint àvia

Let's get the nitty-gritty out of the way.

If you visit and engage with our website, ‘saintavia.com’, or our social media accounts, '@saintavia' (collectively referred to as the ‘Sites’), and/or make a purchase from us, these terms form a legally binding agreement between you and us.

 

ABOUT

We operate saint àvia through a private limited company known as Backroom 1992 Pte. Ltd (‘Backroom 1992’). It is a company registered in the Republic of Singapore, bearing the UEN 202331507Z.  

As a law-abiding citizen, Backroom 1992 is also an approved regulated dealer of precious stones and metals registered with the Ministry of Law of Singapore, bearing the certificate number PS20230003151.

If you are visiting our website or intending to order our pieces from a country with specific registration requirements, it is your responsibility to ensure compliance with your local laws. 

OUR SITES

OUR CONTENT

We modify, update, or remove content provided on our Sites from time to time. The content found on our Sites, including but not limited to text, images, sounds, and videos, is protected by copyright and other intellectual property laws.  

YOUR CONTENT

We may invite you to engage in various interactive features on our Sites, such as comments, reviews, and co-authored posts, where you submit content, including but not limited to text, videos, images, and personal information (‘Your Content’). By submitting Your Content, you warrant that it is original or submitted with the appropriate rights.When you share Your Content on our Sites, you agree that it becomes our property, you and waive any moral rights associated with it. We are free to use them for any lawful or commercial purpose without compensating you. You are responsible for any statements or representations within Your Content made on our Sites, and you indemnify us against any claims arising from the use of Your Content.

USER ACCOUNTS

If our website allows the creation of user accounts, you are responsible for maintaining the confidentiality of your account and password. This includes accepting responsibility for all activities that occur under your account.

THIRD-PARTY LINKS

Our Sites may contain links to third-party websites. These third-party links are provided for your convenience, and we are not responsible for the content, accuracy, or availability of these websites.

DISCLAIMERS

Our Sites are provided on an “as is” and “as available” basis. We do not warrant that our Sites will be error-free, virus-free, uninterrupted, or secure. Your use of our Sites is at your own risk.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for damages of any kind arising out of your use or inability to use our Sites nor do we assume any liability for the content of third-party links provided on our Sites.

OUR PRODUCTS

AVAILABILITY
As we offer our pieces in limited quantities, we cannot guarantee their availability or whether they will be restocked. However, we make every effort to promptly remove any unavailable piece from our website.
If you happen to purchase an unavailable piece, regardless of whether your order has been confirmed and your payment has been received, we will notify you by email. We will then remove the unavailable piece from your order and provide a refund using your original payment method. 
PRODUCT INFORMATION
We work hard to provide you with the most accurate and honest product information. However, there may be occasions when the following events happen:

  • Updates and Corrections: we may periodically update or correct information on our Sites. This may include product descriptions, pricing, availability, typos, inaccuracies, or omissions. These updates and corrections will be carried out by us at any time without prior notice.

  • Handcrafted Variations: given that the majority of our pieces are handcrafted, it is natural to expect slight variations in measurements, colours, and weights between individual pieces. We strive to maintain these variations within 5%, except for colours. Please note that the colours of the pieces displayed on our website are indicative only and may vary in real life due to factors such as screen settings and lighting conditions.

  • Illustrative Purposes: The images of our pieces featured on our Sites are for illustration purposes, and we make no representation that the colours displayed on your screen will be accurate.  The actual pieces you receive may exhibit some minor differences in appearance.

PURCHASES

SALES TAX AND PRICING

The prices and international shipping costs shown on our Sites include goods and services tax (GST). All payments must be made in the currency specified on our Sites.

We may, at our discretion, adjust the prices and delivery costs shown on the Sites. In the event we have mistakenly listed an item at an incorrect price, we may decline or cancel any orders placed for the item. This applies irrespective of whether the order has been confirmed or payment has been received. If payment had been received by us, we will provide a refund in the form of your original payment method. 

ORDER RESTRICTIONS

We may restrict any orders made through our Sites. This discretion may be exercised if it is necessary to comply with our obligations in respect to anti-money laundering and countering the financing of terrorism ("AML/CFT") measures. These restrictions may apply to orders placed under the same customer account, using the same payment method, or identical billing or shipping addresses. 

ORDERS, FULFILMENT AND SHIPPING

For more information on orders, fulfilment, and shipping, please check out our FAQ or Shipping & Returns.

CANCELLATIONS AND CHANGES

As we process orders quickly, you are not able to cancel your order but you may be able to change your order within 1 hour of placing the order. Please contact us at info@saintavia.com for any changes.

PAYMENTS

We offer the following payment methods on our website:

  • Direct Funds Transfer through PayNow - A Singapore-based funds transfer service.

  • Credit or Debit cards through Stripe or HitPay - third-party payment processors.

  • Grab PayLater - A Singapore-based Buy Now Pay Later (BNPL) service where payments can be made through 4 interest-free instalments (limited to SGD 5000). 

Collectively, these methods are referred to as 'Payment Processors'. When transferring funds to us using any of the two payment methods above, you are required to agree to the applicable terms and policies of the Payment Processors.

Please note that PayNow transfers are to be made within 24 hours of purchase. Payments not made within 24 hours of purchase will be cancelled.

For security reasons, we do not store any payment information in our database. We are not responsible for any charges or penalties which may be imposed by the payment processors as a result of payment being processed in respect of your order

RETURNS

You may return your piece(s) for credit within 10 business days (for local orders) and 30 business days (for international orders) from the date of delivery. For more information on returns, please check out our FAQ or Shipping & Returns.

DEFECTS AND REPAIRS

For information on defects and repairs, please check out our FAQ or Shipping & Returns.

PROFESSIONAL CLEANING SERVICE

We offer a lifetime of free professional cleaning service to refresh all your saint àvia original pieces. Professional cleaning service can be done once a year for each piece. Unused cleaning services from previous years cannot be carried over to the following year for multiple cleaning services.
VERIFICATION
We may check for ownership and authenticity of the piece(s) prior to the cleaning service.
RIGHTS
We reserve the right to reject any cleaning request for any reason deemed appropriate by us. Any decision made by us is final and binding.
LIABILITY
We shall not be liable for any damage to the jewelry piece(s) that may occur during the cleaning process, except in cases of gross negligence or wilful misconduct on our part. In the event that a jewelry piece is damaged during the cleaning process due to our gross negligence or wilful misconduct, we will assess the situation to determine the appropriate course of action:

  • If the damage occurs within the manufacturer's warranty period and is covered by the warranty, we will replace the piece with a new one.

  • If the damage is not covered by the manufacturer's warranty, we may offer store credit for the value of the damaged item. The determination of the value for the store credit, if any, is at our sole discretion.

In the event that a jewelry piece is damaged during the cleaning process due to reasons other than our gross negligence or wilful misconduct, we may return the jewelry to you in its damaged state. By initiating the free cleaning service, you agree that our liability for any damage to the jewelry piece(s) during the cleaning process will be limited to the options outlined above. In addition, you agree to indemnify and hold us harmless against any claims or disputes that may arise from the cleaning service.
INFORMATION
For more information on our professional cleaning service, including how to post the piece(s) to us, please check out our FAQ or Shipping & Returns.
CLEANING REQUEST
To initiate this process, please contact us at info@saintavia.com.

DISPUTES

NOTIFICATION

In the event of a dispute arising out of these Terms or from your use of our products or services, you must write to us at info@saintavia.com specifying the nature of the dispute.

DISPUTE RESOLUTION

We will make every effort to respond within 7 business days and both parties thereby must endeavour to resolve the dispute within 14 days, using informal dispute resolution techniques such as informal private negotiation and mediation. If, after a good-faith effort by both parties, we are unable to resolve the dispute within 21 business days, either party may initiate arbitration in accordance with the rules of a recognized arbitration authority in Singapore. Any fee payable to the arbitrator will be shared by the parties equally. The decision of the arbitrator shall be binding and enforceable in a court of law.

WAIVER

By agreeing to these terms, you also waive your right to participate in or bring a class action lawsuit, class arbitration, or any similar collective action. Disputes shall be resolved on an individual basis, and the arbitrator may not consolidate the claims of multiple individuals into a single proceeding.

PRIVACY POLICY

Your use of our Sites is also governed by our Privacy Policy.

TERMINATION

These terms will remain in effect during your use of the Sites. We retain the right, at our sole discretion and without notice or liability, to deny access to and use of the Sites (including blocking certain IP addresses) to any individual, for any reason or without specifying a reason.

We reserve the right to terminate your use or participation on the Sites, delete your account, and remove any posted content or information at any time without prior warning, at our sole discretion. This includes instances of breach of any representation, warranty, or covenant outlined in these Terms & Conditions or any applicable law or regulation. 

GENERAL

ELECTRONIC COMMUNICATIONS
By using the Sites, you agree to receive electronic communications. This includes agreements, notices, disclosures, and other communications sent via email or on our Sites. You also consent to the use of electronic signatures, contracts, orders, and records, as well as electronic delivery of notices and transaction records through the Sites. You waive any rights that require non-electronic records, original signatures, or non-electronic payment methods under applicable laws.
SURVIVAL OF INDEMNITIES AND WARRANTIES
Any indemnity or warranty in these terms constitutes a continuing obligation, separate and independent from the other obligations of the parties and survives termination of these terms.
SEVERANCE
If a provision in any of these terms is held to be illegal, invalid, void, voidable or unenforceable, that provision must be read down to the extent necessary to ensure that it is not illegal, invalid, void, voidable or unenforceable.
If it is not possible to read down a provision as required in this clause, that provision is severable without affecting the validity or enforceability of the remaining part of that term or the other terms.
WAIVER

The waiver by a party of a breach, default, delay or omission of any of the obligations under these terms by the other party will not be construed as a waiver of any subsequent breach of the same or other obligations. 
ENTIRE UNDERSTANDING 
These terms contain the entire understanding between the parties as to the subject matter contained in it. All previous agreements, representations, warranties, explanations and commitments, expressed or implied, affecting the subject matter of these terms are superseded by these terms and have no effect.

CHANGES

We may update this Terms & Conditions from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The most recent version of our Terms & Conditions is accessible via this website, so we recommend you visit this page and check our Terms & Conditions regularly.

 

This Terms & Conditions was last updated in April 2024.

GOVERNING LAW

These terms are governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Singapore.

CONTACT US

If you have any questions regarding these terms, please contact us at info@saintavia.com.

Yes, this is it. It is what it is babes, and if you made it this far, we are a tad impressed.

Stay golden & always sparkle.

x

 

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