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FAQs

  • You can check your SA Community account details by clicking on your account at the top right corner of the website and go to "My Gems". Alternatively, you can click here to login to view your tier status and gem balance.

    If you shop with us at our physical pop-ups, we can add your order online so that you can accumulate gems on your in-person purchases!

  • There are 3 different Gem Tiers for our SA Community: Diamond, Sapphire and Quartz. 

     

    To become:

    • Quartz: Simply sign up for a SA Community account - no spends are required and you instantly receive 50 gems!

    • Sapphire: Spend an accumulated amount of SGD 850 in your tier cycle

    • Diamond: Spend an accumulated amount of SGD 2500 in your tier cycle

    Gems from different accounts cannot be combined and are non-transferrable. To maintain your SA Community gem status, you must continue to meet the minimum spend threshold for your tier in your tier cycle. Don't worry, redeeming your gems won't affect your tier status. 

  • Your tier cycle starts when you join the Gem Rewards Program and goes on for 12 months unless your current tier is upgraded. If upgraded, your new tier cycle will get extended for 12 months from the date of the upgrade - this will be your tier expiry date.

  • Gems will expire at the end of the month after a 12 month period. It applies to all SA Community members, no matter what tier you're currently at.

  • Your gems will be deducted if your order is refunded. They will not be deducted if your order is returned for a store credit, however, gems will not be earned for the purchase amount paid via these credits. 

  •  Your gems are instantly redeemable during check out! Simply key in the amount of gems that you would like to redeem and apply the reward to your order.

For more info, please see our FAQ below or contact us at info@saintavia.com.

Actualize your gems now! Get rewarded with plenty of member-exclusive benefits when you join our Gem Rewards Program today.

THE SAINT ÀVIA COMMUNITY

Join our community — where every purchase earns you precious gems to unlock exclusive rewards, events and connections within our vibrant community. As a member, you’re part of a family of like-minded individuals who share a passion for style and craftsmanship. Your journey begins with your first purchase, where you’ll start accumulating gems, symbolising the value you bring to our community.

  1. 01

    Sign Up

    Join our SA Community to start enjoying the Gem Rewards Program - it's completely free!

  2. 02

    Earn Gems

    Earn gems by signing up on our site, making purchases and many more.

  3. 03

    Redeem Gems

    Redeem gems for various discounts, exclusive perks and events - make your gems come true!

Our Precious Gem Tiers

Reach new precious gem tiers as you earn more gems.
  1. Quartz

    0 total earned points required
    Get 1 gem for every SGD $1 spent

    Earn Gems
    • Purchase a productGet 1 gems for every $1 spent
    • Sign up to the siteGet 50 gems
    • Refer a friendGet 250 gems
    • Leave a reviewGet 50 gems
    • Celebrate your birthdayGet 250 gems
    Redeem Gems
    • Gem Rewards50 gems = $1 discount
  2. Sapphire

    850 total earned points required
    Get 2 gems for every SGD $1 spent

    Earn Gems
    • Purchase a productGet 2 gems for every $1 spent
    • Sign up to the siteGet 50 gems
    • Refer a friendGet 250 gems
    • Leave a reviewGet 50 gems
    • Celebrate your birthdayGet 250 gems
    Redeem Gems
    • Gem Rewards50 gems = $1 discount
  3. Diamond

    2,500 total earned points required
    Get 3 gems for every SGD $1 spent

    Earn Gems
    • Purchase a productGet 3 gems for every $1 spent
    • Sign up to the siteGet 50 gems
    • Refer a friendGet 250 gems
    • Leave a reviewGet 50 gems
    • Celebrate your birthdayGet 250 gems
    Redeem Gems
    • Gem Rewards50 gems = $1 discount